Can I cancel a transaction?

Transactions cannot be cancelled once created, but you can raise a dispute at any stage (except Funds Released/Deposited).

Is ZuruSafe free to use?

Creating an account is free. Transaction fees apply when you complete payments.

Which countries does ZuruSafe support?

ZuruSafe launches first in Nigeria, with plans to expand across Africa and into international markets.

FAQ

Common Questions

Find answers to frequently asked questions about ZuruSafe transactions, payments, and secure escrow services.

ZuruSafe is built for:

Online buyers and sellers
Freelancers and clients
Importers and exporters
Instagram, WhatsApp, and Facebook merchants
Small and medium-sized businesses
Individuals making high-trust transactions

Buyer and seller agree on transaction terms
Buyer pays into ZuruSafe escrow
Seller delivers goods or services
Buyer confirms delivery
ZuruSafe releases funds to the seller

Prevents fraud and scams
Protects both buyer and seller
Builds trust in online transactions
Ensures funds are only released when conditions are met

No. Each transaction has one buyer and one seller. You choose your role when creating the transaction.

They will receive an invitation email with instructions to create an account and join the transaction.

Do NOT release funds. Instead, raise a dispute through the "Raise Disputes" button. ZuruSafe support will help resolve the issue.

After you release funds, the system automatically processes the deposit. This typically happens within a few minutes, but may take up to 24 hours depending on your bank.

No, transaction details cannot be modified after creation. You would need to create a new transaction.

The transaction remains in "Created" stage until the counterparty joins. You can raise a dispute or contact support if needed.

Yes. Payments are processed through Monnify, a secure payment gateway. Funds are held in escrow until delivery is confirmed.

Yes. All your transactions (as buyer or seller) are available in the "Transactions" page. You can view them in table or card view.

If a transaction is frozen by an administrator, all action buttons are disabled. Contact ZuruSafe support for assistance.

Click the transaction link you received
Or paste the link in the "Join by Link" field in the Join Transaction modal
Or enter just the transaction ID (e.g., "TXN-2026-0116-775") in the "Join by Transaction ID" field

Yes. After a transaction is completed, you can download a PDF receipt from the transaction details page.

When you click "Pay", you can use:

Card (Debit/Credit cards)
Bank Transfer
USSD (Mobile banking)

All payments are processed securely through Monnify.

No. ZuruSafe does not store your card details.

Yes. ZuruSafe supports both goods and services.

Contact ZuruSafe support right away by email at support@zurusafe.com, through the app, or on the website. Our support team is always active and available around the clock to help.

Yes. ZuruSafe APIs will be available for developers.

ZuruSafe follows applicable financial and data protection regulations in its operating regions.

Yes. ZuruSafe offers tools for merchants, freelancers, and businesses.

Yes. You can share ZuruSafe payment links directly on WhatsApp, Instagram, and other platforms.

Yes. Sellers can generate secure ZuruSafe payment links to share with buyers.

ZuruSafe will notify both parties and may automatically release funds after a set period if no dispute is raised.

Most disputes are resolved within 24–72 hours.

ZuruSafe provides a dispute resolution process where both parties submit evidence. Our support team reviews and makes a fair decision.

Yes. ZuruSafe charges a small service fee per transaction. The exact fee is shown before payment confirmation.

Visit the Zurusafe website and sign up using your email and phone number.

What is ZuruSafe?

ZuruSafe is a secure escrow-based payment platform that helps buyers and sellers complete transactions safely. It holds funds in escrow until both parties confirm that the terms of the deal have been fulfilled.